Shipping & Pickup Policy
Thank you for supporting our small business! Below are the terms and conditions that constitute our Shipping and Local Pickup Policy.
1. Domestic Shipping Only
- Coverage: We ship exclusively to addresses within the United States, including Alaska, Hawaii, and US Territories.
- Exclusions: We do not offer international shipping at this time.
2. Order Processing Time
- Processing window: All shipping orders are processed within 3 to 5 business days.
- Schedule: We process and ship orders Monday through Friday, excluding major holidays.
- High volume: If we experience a high volume of orders, shipments may be delayed by a few days. We will contact you via email if a significant delay occurs. [1, 2]
3. Shipping Rates & Transit Speeds
We ship all orders from California using USPS and UPS. Shipping charges are calculated and displayed at checkout. Estimated carrier transit times (which apply after our 3–5 day processing window) include: [1]
- USPS Ground Advantage: 2–5 business days
- USPS Priority Mail: 1–3 business days
- UPS Ground: 1–5 business days
- UPS 2nd Day Air: 2 business days [1, 2, 3, 4, 5]
4. Shipment Confirmation & Tracking
- Tracking email: You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
- Activation: The tracking number will become active within 24 hours of package handoff. [1]
5. Local Pickup Option
Skip the shipping fees! We offer free local pickup for customers located within 25 miles of Baldwin Park, CA (91706) [91706].
- Eligibility: If your delivery address is within our 25-mile radius, the "Local Pickup" option will automatically appear at checkout.
- Pickup Timeline: Orders for local pickup are typically ready within 2 to 3 business days (faster than our standard shipping processing time). [1]
- Notification: You will receive an email notification when your order is ready for pickup, along with the exact pickup address and available time slots. Please bring your order confirmation email and a valid ID.